Customer Service Experience
Customer Service Experience
Location:
Bukit Jalil
Requirements:
- To attend promptly to large customer general inquiries related to the company’s services via inbound calls, emails, and other sources about treatments and services.
- Be the face of IKONIK and the frontline to meet and greet the patient with accurate and proper management based on their needs and condition.
- Able to maintain and develop good customer relationship management pre and post-visit.
- Generating sales leads that develop into new customers
- Meet individual and team sales targets (incentive provided)
- Managing communication directed to the centre via various platforms, including on various social media and on our webpage
- Providing suggestions and ideas to enhance customer satisfaction and service provided at the centre
- Has the opportunity to get involved in other departments (such as management, human resource etc) depending on potential
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure solution.
- Keep records and documentations of customer interactions, internal processes related to patients.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Job Description
- 5 years of working experience in the customer service field.
- Experienced in the whole spectrum of customer service job scope especially face-to-face interaction with customers
- Candidate with experience in retail, hotel, and hospitality is HIGHLY RECOMMENDED
- Sales-driven and target-oriented (additional incentive provided)
- Ability to interact effectively with a wide range of staff throughout the company.
- Excellent communication skills in English (Writing & Spoken)
- Pleasant personality and attentiveness to listen to the customer’s needs.
- Strong phone etiquette & PR skills
- Able to work well in a team and build diverse collaborative relationships with others
- We value diversity – All races are encouraged to apply
- Candidates with a Bachelor’s Degree in any other field with CGPA 3.0 and above are highly welcome to apply.
